• Provide Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
• Use your investigative skills and troubleshoot players’ queries via a ticketing system.
• Support players through e-mail. You will not take any phone calls/chats!
• Check updates & newly released content for the game you’re supporting.
• Take assigned training modules to help you improve even further in your job.

What We’re Looking For:

• Must have high level of French, German, or Portuguese with excellent written skills, in addition to English.
• The ability to craft messages that are personal, professional, friendly and engaging.
• Ability to review information from a variety of sources and then make a good decision for the business, as well as the customer.
• Keen to work in an international environment.
• Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions.
• Ability to work independently with minimal supervision.

Nice to Haves:

• Initial experience in a customer-facing role, ideally with an online component, or in a role with transferable skill sets.
• Experience with ticketing systems, such as Zendesk.
• Understanding of internet security basics including 2FA, phishing, proxies, and social engineering.
• Good understanding of Old-School RPG account management processes.
• Desire to develop your career, get involved and seize opportunities to take on new tasks and challenges.

What we’re offering:

• An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects.
• The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment.
• Valuable and transferable work experience in the games industry.
• Flexibility – as you will be working remotely.
• A competitive salary.