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Help Monitor Assistant at The Matian Firm, Remote

  • Full Time
  • Mid-level
  • Remote
  • Remote

Website The Matian Firm

Description:

Job Title: Help Monitor Assistant

The Matian Firm is seeking a Remote Help Monitor Assistant to join our growing Immigration team. You will report directly to the Performance Team. The ideal candidate will possess excellent customer service and case management skills. We’re looking for someone to address any areas of improvement through performance improvement plans, receiving feedback to improve workflow and efficiency, and celebrate case victories.

Responsibilities

  • Experience with Airtable and Clio
  • Familiarity with Time Doctor
  • Knowledge of RingCentral
  • HR/management experience preferred
  • Review Daily Activity Reports (DARs) and Time Doctor entries
  • Assess daily assignments
  • Ensure reports are accurate and goals are being met

Qualifications
• At least 1 year of performance improvement plans
• Bilingual (Strong English/Spanish)

• Experience with Case Management Softwares, such as Clio and Airtable.
The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We’re dedicated to providing an inclusive, open, and diverse work environment.

To apply for this job please visit job-boards.greenhouse.io.

Help Monitor Assistant at The Matian Firm, Remote
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