HMO Officer

We are urgently recruiting for an HMO Officer with relevant experience working as an HMO officer in a hospital or a health insurance organization to receive requests, complaints and ensure employee HMO satisfaction.

RESPONSIBILITIES:

• First-tier support to resolve employee complaints.
• Explain benefits, eligibility status, and enrolment processing procedures to all employees.
• Receive, Process and channel complaints appropriately to ensure employee satisfaction.
• Maintain organized employee HMO data and records.
• Conduct HMO satisfaction surveys and give feedbacks to the HMO(s).

REQUIREMENTS:

• 1 – 2 years of HMO experience is required.
• Minimum of first degree (B.Sc./HND) or its equivalent in a health/medical or science related field. Candidates with a degree in other fields but with relevant experience may also apply.
• Knowledge of HMO operations and health insurance scheme.

SKILLS:

• Computer literate with proficiency in Microsoft office tools (Word, Excel etc.)
• Strong interpersonal and customer service skills.
• Communication skills (both verbal and oral).
• Ability to pay attention to details.