About the job

Job Title: Hotel IT support staff

Company Description

Welcome to Smart Hospitality & Business Solutions Limited – Your Gateway to Innovation and Excellence! Smart Hospitality & Business Solutions Limited, a global leader in technology integration, provides comprehensive ICT solutions that allow businesses to focus on their core aspects. Our services include Smart Building, City and Multi-Dwelling Solutions, Smart Office, Home, Hotel & Estate Solutions, Networking, Automation, IT Consultation, Property Management Software, Software Development, Information Security Services, IPTV, Door Lock, GRMS, CCTV, Telecom, RF, Computer, Software, Electrical, and Communication Engineering. We collaborate with industry leaders such as Cisco, Microsoft, Ubiquiti, and Samsung Business, prioritizing security from the design stage, ensuring robust network protection. Connect with us for a journey into innovation and excellence.

Role Description

We are seeking a full-time Hotel IT support staff to join our team at Smart Hospitality & Business Solutions Limited. The role location is on-site in Lagos, and the selected candidate will be responsible for providing technical support to various hotels. The primary responsibilities include software installation, troubleshoot and diagnose hardware, software, and network problems, and escalate issues as needed.

Qualifications

• Proven experience as IT support staff or similar role in a hotel environment
• Hands-on experience and technical knowledge of computer hardware, software systems, and network infrastructure
• Excellent knowledge of software and application installation procedures
• Ability to diagnose and resolve basic technical issues
• Excellent communication and interpersonal skills
• Self-driven with the ability to work independently and multi-task in a collaborative team environment
• Proficient in Microsoft Office Suite
• Experience in customer service is a plus
• Degree in Computer Science, Information Management, or a relevant field is a plus
• Applicable certification, including CompTIA A+ and Microsoft certifications is a plus