Description:

Job Title: ICT Technical Assistant

The purpose of the Technical Assistant position is to assist in the day-to-day implementation of ICT (Information, Communication, and Technology) functions responsibilities at the Field level (MUBI Field Office) and other possible travel to another Area field office for support.

Generic responsibilities 

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the ICT function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the ICT function
• Maintain and ensure reliable internet connection in the Field Office.

 Specific responsibilities

• Responsible of providing first-level support to NRC staff, including but not limited to network, printers, computers software, and hardware troubleshooting.
• Ensures effective help desk coordination of all NRC Staff tickets, and proper assigning.
• Assist in the rollout of new software or hardware to all devices.
• Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the User support need.
• Conduct awareness sessions and ICT training are when needed.
• Collaborate and report technical difficulty to the Area office ICT Officer
• Carry out any other technical task as assign by the Area Office ICT Officer

Competencies

Generic professional competencies: 

• Experience from working as a Support Function Officer in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Some knowledge of English

Context/ Specific skills, knowledge and experience: 

• Good university degree from a reputable university
• Knowledge about own leadership skills/profile
• Documented results related to the position’s responsibilities
• Fluency in English both written and verbal
• High level competence in computer skills (Microsoft office Applications)

Behavioral competencies

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

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