IT Associate

WHAT YOU’LL DO

• Provide IT technical support to employees
• Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
• Provide In-office AV support managing conference room equipment, supporting live events
• This position will require being in the office 3-5 days per week
• Support account provisioning and de-provisioning via Okta and Google Workspace
• Supporting new employee onboardings sessions
• Write knowledge base how-to articles to support and educate employees
• Manage our deployed computers, and mobile devices via JAMF and Google MDM
• Manage the procurement of IT hardware and software
• Basic troubleshooting of wired and wireless networks

WHO YOU ARE

• A self-starter ability to multitask, prioritize issues based on severity and work independently
• Maintains high attention to detail and follows a task to completion
• Approach users’ issues with empathy
• Ability to communicate clearly with users directly via email, chat, and video conferencing
• Demonstrate excellent writing skills
• Ability to troubleshoot and administer Apple computers and mobile devices
• Basic understanding of wired and wireless networks
• Experience with Google Meet and Zoom device configuration and troubleshooting
• 1-3 years of providing technical support