Website eduCLaaS
Job Description
Job Title: IT Executive
This is a remote position.
JOB PURPOSE
To ensure IT support to Internal and External users of Lithan EduCLaaS.
Responsibilities
• Provide remote support to end-users who are facing technical issues with their devices, applications, or network connectivity.
• Identify, analyze, and resolve problems using various tools and methods, such as remote access, diagnostic software, or manuals.
• Escalate complex or unresolved issues to the appropriate level of support or vendor.
• Install, configure, and update software components, such as laptops, desktops, printers, scanners, mobile devices, operating systems, antivirus, and office applications.
• Perform security checks on devices and systems, such as virus scans.
• Document and report issues, solutions, and feedback using ticketing systems (Fresh Service)
• Train and educate users on how to use their devices and applications efficiently and securely, as well as on the best practices and policies of the organization.
• Coordinate and collaborate with other IT staff, vendors, and stakeholders to ensure smooth and timely delivery of services.
• Once a week, carry out after office standby support (appropriate renumeration will be provided).
Requirements
• Experienced in providing deskside support or similar technical support role.
• Strong knowledge and skills in troubleshooting and resolving hardware and software issues.
• Proficient in using various operating systems, such as Windows, and iOS.
• Familiar with various applications, such as Microsoft 365, Zoom, Teams.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple and clear terms.
• Customer-oriented and service-minded, with the ability to handle stressful situations and difficult customers.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Flexible and adaptable, with the ability to work under pressure and meet deadlines.
• Attention to detail and quality, with the ability to follow instructions and procedures.
In order to be successful in this role, we need someone who has
• At least 1 years’ experience in relevant fields
• Added credit for those with scripting knowledge of PHP or Python with Database knowledge of mySQL
• Willing to learn Microsoft Powerplatform (Flow, Power virtual agent, Power apps) to support users.
To apply for this job please visit lithan.zohorecruit.com.
IT Executive at eduCLaaS, Remote
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