Description

Job Title: IT Infrastructure Support Officer

 RESPONSIBILITIES AND ACCOUNTABILITIES

• Assist in troubleshooting hardware, software, and network issues.
• Provide first-level support for employees’ IT-related problems.
• Support routine maintenance of IT systems, including servers, networks, and workstations.
• Assist in installing, configuring, and updating software and hardware.
• Monitor system performance and report any irregularities.
• Manage user accounts, access permissions, and IT security protocols.
• Assist in setting up new employee workstations and email accounts.
• Assist in maintaining network infrastructure, including routers, switches, and firewalls.
• Support IT security measures, such as antivirus updates and data backups.
• Maintain up to date logs of IT support requests and resolutions.
• Document IT procedures and configurations.
• Assist in tracking IT assets, including laptops, printers, and other hardware.
• Support procurement processes by collecting requirements and researching IT solutions.
• Provide support with the planning and execution for IT projects.

 QUALIFICATION AND SKILLS REQUIREMENTS

• A bachelor’s degree in computer science or a related course with a minimum of second class upper.
• Any IT related professional certification such as CCNA, MCTs, CISSP etc. will be an advantage.
• Minimum 1-2 years’ relevant experience.
• Smart and be willing to learn.
• Must have knowledge of the Microsoft Office Suite.
• The role comes with a high chance of moving around the various facilities and locations of Matrix Energy.

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