IT Support at Jobgether, Remote (United States)

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This role provides essential technical support to ensure the smooth operation of IT systems across a dynamic organization. The IT Support professional will serve as the first point of contact for hardware, software, and network issues, assisting a wide range of end-users to maintain productivity and system reliability. You will troubleshoot problems, implement solutions, and collaborate with the broader IT team to optimize workflows. The position emphasizes customer-focused service, attention to detail, and the ability to work in a fast-paced, technology-driven environment. This is an excellent opportunity to develop technical expertise, contribute to continuous IT improvements, and support a team that directly impacts operational efficiency. Ideal candidates thrive on solving complex technical challenges while providing exceptional user support.

Accountabilities:

The IT Support role encompasses hands-on troubleshooting, system maintenance, and user assistance:

• Provide first-line technical support for hardware, software, networking, and IT-related issues.
• Diagnose and resolve technical problems efficiently, escalating complex issues as needed.
• Assist users with account management, system access, and software applications.
• Maintain accurate documentation of support requests, incidents, and resolutions.
• Conduct training or provide guidance to end-users on new systems, updates, and best practices.
• Collaborate with IT team members to implement system updates, patches, and technical improvements.
• Participate in routine maintenance and assist in deploying new hardware and software solutions.
• Ensure compliance with data security and privacy policies in all support activities.

Candidates should demonstrate strong technical aptitude and customer service skills:

• Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 2 years’ experience in IT support or a similar technical role.
• Experience supporting end-users with hardware, software, and network issues.
• Proficiency in troubleshooting multiple systems and technologies.
• Strong analytical skills for diagnosing complex technical problems.
• Excellent interpersonal and communication skills to work with non-technical users.
• Knowledge of escalation procedures and documentation best practices.
• Healthcare or clinical environment experience is a plus but not mandatory.
• Certifications such as CompTIA A+, Network+, or similar are advantageous.

• Competitive salary and comprehensive health insurance (medical, dental, vision).
• Paid time off and holiday leave.
• Retirement savings plan with employer contributions.
• Wellness programs and professional development opportunities.
• Supportive and inclusive work environment promoting work-life balance.
• Additional perks may include tuition reimbursement, employee discounts, and recognition programs.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!