IT Support Engineer

Job Responsibilities:

• Effectively interact with team members and resolve problems
• Offer the fulfillment centers remote IT help, with a focus on promptly addressing printer issues to prevent shipment delays
• Set up, maintain, and run the current systems, including resolving hardware and software problems
• Resolve internal IT support tickets quickly and effectively
• Encourage the fulfillment centers to print labels early in the day
• Setup and maintain the team’s Google Suite tools (onboarding/offboarding)

Job Requirements:

• Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
• At least 3+ years of relevant experience as an IT Support Engineer
• Knowledge of technology and tools for remote help, such as TeamViewer
• Must be extremely responsive, especially to avoid shipping delays
• Excellent written and verbal English skills