Description

Job Title: IT Support Intern

We’re growing and looking for an enthusiastic IT Support Officer to join our team and help keep our systems and customers running smoothly.

Responsibilities

• Provide technical support for internal teams and external clients.
• Troubleshoot issues related to our messaging platforms, APIs, and VAS tools.
• Monitor system performance and escalate issues where necessary.
• Assist with setup, configuration, and maintenance of software and hardware.
• Document technical issues and resolutions for future reference.
• Collaborate with developers and product teams to resolve client issues.
• Ensure timely and professional resolution of technical support tickets.

Requirements

• 1–3 years experience in IT support or technical helpdesk role.
• Strong understanding of networking, operating systems, and cloud-based systems..
• Excellent communication skills and a customer-first mindset.
• Ability to work independently and manage multiple support tasks simultaneously.
• Experience with SMS platforms, messaging gateways, or telco systems is a plus.

Method of Application
Interested and qualified candidates should send their CVs  Using the Job Title as the subject of the mail.

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