Website Netcom Africa Limited
Description:
Job Title: IT Support Intern
About Us
Founded in 2004 to cater for Nigeria’s emerging markets, Netcom quickly became a leading communication infrastructure provider of IP networking services. We revolutionised internet access in Nigeria providing highly available SME WIMAX and VSAT services backed by global standards SLA and customer support.
As the needs of our customers expanded, so did our capabilities, and Netcom became the first private company to offer fiber access services in Nigeria. Over time we became more strategic, and our client demanded solutions to more than just Internet, which pushed us to develop our cloud, managed, and outsource solutions.
Today we specialise in transformational IT solutions for your business. We have experts in hundreds of technologies and the experience to bring your business goals from vision to execution. If you need consulting on your technology roadmap or just need us to bring your email to the cloud, we can help.
Job Description
- Assist in diagnosing and resolving hardware, software, and network-related issues for end-users.
- Provide technical support via phone, email, or in-person to employees.
- Install, configure, and maintain computer systems and software applications.
- Assist in the setup and maintenance of IT equipment, including printers, scanners, and other peripherals.
- Support the IT team in managing and maintaining the company’s network infrastructure.
- Participate in IT projects, including software upgrades, system backups, and network security initiatives.
- Document and track support requests using the company’s helpdesk system.
- Assist in the management of IT inventory, including hardware and software licenses.
- Collaborate with other departments to ensure smooth IT operations and address any technical challenges.
- Stay updated with the latest trends and technologies in IT support.
Requirements
- Basic understanding of computer systems, networks, and IT troubleshooting techniques.
- Familiarity with Windows and Mac operating systems.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize effectively.
- Eagerness to learn and adapt in a fast-paced environment.
To apply for this job please visit netcomafrica.zohorecruit.com.
