Description

Job Title: IT Support Officer

Duties & Responsibilities

• Provide the first point of IT Support contact for all Wellspring College staff, covering all hardware, software, and associated peripherals
• Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment
• Install and configure operating systems and software to agreed standards.
• Manage the local area network and internet connection
• Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system
• Give technical support to the school’s CCTV system
• Ensure network security through the installation of appropriate hardware and software, as well development of IT policies
• Manage the school’s Student management software and learning management system
• Work with colleagues to monitor the performance of the college’s systems, ensuring that issues are appropriately escalated and resolved
• provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department
• Provide at all times a professional, courteous, and rapid response to individual users

Requirement

• Academic Qualification:
• Bachelor’s Degree in Computer Science, Computer Engineering, or Technology required

Skills and Experience:

• Excellent technical knowledge of PC hardware
• Working technical knowledge of current protocols, operating systems, and standards
• Software and hardware troubleshooting
• TCP/IP, Routers, switches, and firewall experience
• Mikrotik RouterOS winbox and user manager experience
• Microsoft Office support
• Google Workspace and Google Cloud experience
• Experience working and training on a variety of IT programs and applications
• Excellent writing and oral communication skills.
• Good research skills, including the ability to identify and propose solutions to issues/crisis
• Knowledge of Android technologies, smartphones, LAN, and Wifi configurations
• A Degree in Computer Science or a related discipline.
• 3-5 years of relevant IT/School environment

Method of Application
Interested and qualified candidates should send their CV Using the Job Title as the subject of the mail.

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