Description

Job Title: IT Support Representative

Jumia, Africa’s leading e-commerce platform, is seeking experienced and tech-savvy professionals to join our IT Support team. This role offers a unique opportunity to gain hands-on experience in providing technical support within a dynamic e-commerce environment.

What you will be doing

• Provide advanced technical support to Jumia employees and departments.
• Lead troubleshooting efforts for complex hardware and software issues.
• Manage and optimize IT inventory and asset management systems.
• Develop and maintain comprehensive IT documentation and user guides.
• Oversee the setup and configuration of workstations and mobile devices.
• Implement and advocate for IT security best practices across the organization.
• Monitor and enhance network performance and connectivity.
• Manage user account management, access control, and security protocols.
• Drive IT projects and initiatives, ensuring alignment with business goals.
• Collaborate with cross-functional IT teams to resolve complex technical challenges.
• Provide expert support for Jumia’s e-commerce platforms and internal tools.
• Design and conduct advanced IT training sessions for employees.

What we are looking for

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 4-6 years of experience in IT support or a related role.
• Strong expertise in computer hardware, software, and networking concepts.
• Proficiency with Windows and macOS operating systems.
• Exceptional problem-solving and analytical skills.
• Ability to communicate complex technical concepts to non-technical users.
• Demonstrated eagerness to learn and adapt to new technologies.
• In-depth understanding of e-commerce platforms and operations (preferred).
• Proficiency with ticketing systems and IT service management principles (preferred).
• Excellent communication skills, both verbal and written.

This role provides a platform to apply your expertise in IT support within a leading e-commerce environment.

At Jumia, we value diversity, creativity, and innovation. Join us in our mission to leverage technology to transform everyday life in Africa.