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L1-L2 Service Desk Engineer at Growe, Remote

Growe welcomes those who are excited to:

• Provide L1–L2 technical support for end users in a corporate environment;
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
• Install, configure, and support Windows and MacOS operating systems;
• Troubleshoot and resolve hardware, software, networking, and system-related issues;
• Perform regular system maintenance, updates, patching, and preventive support activities;
• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
• Support endpoint security processes, including antivirus, encryption, and patch management;
• Assist with procurement, setup, and replacement of IT equipment;
• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
• Escalate complex issues to senior support teams when necessary;
• Collaborate with internal IT teams to ensure smooth and stable IT operations.

We need your professional experience:

• 1–3 years of experience in IT Support / Service Desk / Desktop Support roles;
• Experience combining both L1 and L2 support responsibilities;
• Proven experience supporting end-user devices in enterprise environments;
• Strong knowledge of Windows 10/11 administration;
• Strong experience with MacOS support (Linux knowledge is considered a plus);
• Understanding of endpoint security principles, including patch management, antivirus, and encryption;
• Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;
• Experience working with ticketing or task management systems;
• Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

We appreciate if you have those personal features:

• Strong customer-service and communication skills;
• Good troubleshooting and problem-solving abilities;
• Ability to prioritize tasks, multitask, and work within SLA requirements;
• Responsible, organized, and detail-oriented approach to work;
• Ability to stay calm and professional while supporting a high volume of users;
• Team player with a proactive and flexible mindset;
• Willingness to learn and adapt to new tools, systems, and processes.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.