Build, nurture and develop a high performing team, providing a query resolution on the payroll, HR admin helpdesk which is also responsible for global first point support on how to use Workday. To work with the Heads of Service in the recruitment and training of a team responsible for the provision of payroll, HR administration, Resourcing and self-service support to employees via telephone, e-mail and other communication channels. Line manage the Payroll Team and assist with the monitoring and effectiveness of individual team members and as necessary motivate, coach and encourage their development. Provide expert support to team members in delivering a service focused in an efficient and professional Employee and payroll provision. Develop and enhance the working relationship with our Client (Group HR) and to be an escalation point for queries or issues our client may have around any aspect of our service. To undertake effective complaint handling to provide detailed responses in a timely manner. To undertake and take ownership of one-off specific projects as directed by the Business Manager or Operations Director To work closely with the onshore management team. Jointly responsible for developing an open and trusted working relationship which strives for continuous improvement and service excellence /added value. Ensure that staff are making consistent use of knowledge management systems, manuals and operating in accordance with defined policies, procedures and legislation, including Statutory Payroll rules and the Data Protection Act. Work closely with the Business Manager to promote a culture of continuous improvement, and to ensure these are implemented and communicated effectively; to monitor performance in accordance with defined Quality Assurance standards. Take a lead in the development of training material and in keeping the team up to date with relevant job-related regulations. Review performance data and Management Information to ensure that service level agreements are met by individuals and the team as a whole.