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Medical Receptionist at Outsourcey, Remote (Global)

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let’s shape the future of work together!

Requirements:

• Min 3.5 years experience in Previous experience in a healthcare receptionist or medical administration role
• Strong verbal and written communication skills
• High attention to detail and ability to manage confidential information
• Experience using practice management systems (Xestro Doc) or similar CRM tools
• Strong organisational and time-management skills

Core responsibilities:

• Answer incoming calls and respond to patient enquiries in a professional and empathetic manner
• Manage appointment bookings, confirmations, reschedules, and cancellations
• Greet patients (in-person or virtually) and ensure a smooth patient journey
• Maintain accurate patient records in Practice Management Software
• Process basic billing, invoicing, and Medicare/private health payments where required
• Assist the Practice Manager with daily administrative tasks and operational coordination
• Support compliance documentation, policies, and record-keeping
• Assist with onboarding of new staff and maintenance of staff records
• Coordinate internal communications, rosters, and meeting notes
• Prepare simple reports, spreadsheets, and summaries as required
• Assist with managing the practice’s social media accounts (e.g. Facebook, Instagram)
• Schedule posts using templates provided by the practice
• Create basic social media content using Canva (e.g. promotions, health awareness posts, updates)
• Respond to basic comments and messages in line with practice guideline

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let’s do great things together!