Description:

Job Title: Mobility Analyst

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities:

• Reviewing documentation, checking quality and accuracy of provided documents
• Communicating with clients/employees via emails or calls and providing immigration support at all stages of the visa application process
• Providing a high level service to customers and internal teams, prioritizing work accurately under pressure to meet deadlines
• Communication management between various internal and external stakeholders
• Engaging with internal stakeholders like Sales and and Product to feedback and identify opportunities to improve client experience
• Dealing directly with clients and high-priority cases in a timely and proactive manner
• Monitoring individual case pipelines to achieve production targets, meet critical deadlines, and increase client satisfaction
• Providing feedback in opportunities for continuous process improvement
• Working on special projects, as assigned
• Offering consistent, industry-leading experience to customers and/or employees
• Managing workload efficiently and within SLAs

Requirements:

• 1-2 years of immigration experience
• 1-2 years of experience in customer service
• Working knowledge of US  immigration
• Experience using JIRA, Zendesk, Front, Salesforce
• Attention to detail with swift execution
• Fluent in English. Another language is a plus.
• Flexibility to work various shifts, including evenings and weekends

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.