Operations Manager

The Operations Manager will have the ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business
• Providing support for clients by learning about and satisfying their needs.
• Making cold calls or reaching out to prospects.
• Follow up with prospects several times throughout the sales cycle to ensure needs are being met.
• Presenting and demonstrating the value of products and services to prospective buyers.
• Compiling and analysing data to find trends.
• Developing sales strategies and setting quotas.
• Staying current on company offerings and industry trends.
• Maintaining a database of contact information.
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
• Handling complaints and negotiations.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• Some fields may require additional certifications or licenses.
• Comprehensive and current knowledge of company offerings and industry trends.
• The drive and energy to manage multiple accounts while looking for new opportunities.
• Excellent verbal and written communication skills.
• Ability to understand client needs and handle the negotiation process.
• Strong time management skills.
• Computer skills, especially MS Office and CRM software.