Description:

Job Title: Operations Manager

We are looking for an experienced Operations Manager (Female Preferred) to join our team. The ideal candidate will have at least 5 years of experience in operations management, particularly within the hospitality or beach resort industry. You should be an effective leader with a strong track record of streamlining operations, improving processes, and ensuring high-quality service delivery across all departments. The successful candidate should be ready to take on the responsibility of overseeing the operational performance of the resort while delivering exceptional experiences for guests.

Key Responsibilities:

Daily Operations Management:

• Oversee and ensure smooth operations across all departments (guest services, housekeeping, food and beverage, maintenance, etc.) on a daily basis.
• Ensure all operational processes, procedures, and systems are running efficiently.

Team Leadership and Staff Management:

• Supervise and provide leadership to department heads and operational staff, ensuring high levels of performance and productivity.
• Foster a positive, collaborative work environment to encourage teamwork and professional development among staff.
• Develop and implement training programs for staff to improve skills and knowledge.

Process Improvement and Efficiency:

• Evaluate current processes and identify operational inefficiencies, providing solutions to improve business operations and guest satisfaction.
• Streamline operations to optimize the use of resources, reduce costs, and increase overall efficiency.
• Budget and Financial Management:
• Manage operational budgets, ensuring cost control and profitability in line with company goals.
• Monitor expenditures across departments and implement measures to stay within budget while maintaining quality.
• Ensure proper inventory management and prevent overstocking.

Guest Experience and Satisfaction:

• Work closely with the marketing and guest services teams to improve customer satisfaction and enhance the overall guest experience.
• Address any operational or guest complaints promptly and ensure effective resolution.
• Ensure that all guest-facing areas (rooms, dining areas, pool, beach, etc.) are maintained to high standards.

Regulatory Compliance:

• Ensure the resort complies with all health, safety, and environmental regulations.
• Manage regular checks and audits to ensure adherence to legal and safety standards.

Vendor and Contractor Management:

• Manage relationships with external vendors and contractors to ensure the timely delivery of services and products.
• Negotiate contracts and monitor vendor performance to ensure compliance with quality standards.

Reporting and Strategic Planning:

• Prepare regular operational performance reports for senior management, identifying trends, issues, and areas for improvement.
• Work with senior management to design and implement strategies aimed at business growth, profitability, and operational excellence.

Crisis Management and Leadership:

• Provide hands-on leadership and direction during high-demand periods, ensuring excellent service levels and operational effectiveness.
• Manage emergency situations effectively, ensuring the safety and satisfaction of guests.

Requirements:

• Gender: Female (Preferred)
• Experience: Minimum of 5 years in operations management, with specific experience in the hospitality or beach sector.

Qualification:

• A degree in Business Administration, Hospitality Management, or a related field.
• Certification in CPIM (Certified in Production and Inventory Management) is an added advantage.

Skills and Expertise:

• Strong knowledge of operations management, process optimization, budgeting, and resource management.
• Proven ability to manage staff and ensure operational standards are maintained across all departments.
• Experience in the hospitality or beach resort industry with a strong understanding of the unique challenges and demands in this sector.
• Strong financial acumen, with experience in managing budgets and improving profitability.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to work well under pressure and make swift decisions in a fast-paced environment.
• Must be smart, professional, and well-presented.
• Must be ready to resume immediately.

Benefits:

• Competitive salary package of 450,000 550,000.

• Health and wellness benefits.

• Paid time off and vacation days.

• Access to resort facilities and employee discounts.

• Opportunities for career advancement within the resort and hospitality industry.

• Work in a beautiful beachfront location with a dynamic and motivated team.

If you have a proven track record in operations management within the hospitality or beach resort industry and are passionate about delivering an outstanding guest experience, we encourage you to apply.

How to Apply:

Interested candidates should submit their resume and cover letter Using the job title as the subject.

For Japa and relocation contents, Visit: Japa.ng

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