Description:

Job Title: Operations Manager

The Operations Manager will oversee the day-to-day operations of the interior design company, ensuring efficient project delivery, resource management, and alignment with the company’s strategic goals. The role requires a balance of operational oversight, client relationship management, and team leadership to ensure high-quality service delivery and operational excellence.

Key Responsibilities
Operational Management:

• Develop and implement operational policies, procedures, and systems to improve efficiency.​​​​​​
• Oversee project timelines, budgets, and deliverables to ensure client satisfaction.
• Manage vendor relationships, procurement, and supply chain logistics for projects.
• Ensure adherence to health, safety, and environmental standards in all project operations.

Team Leadership and Management:

• Lead, mentor, and supervise project managers, designers, and administrative staff.
• Conduct performance reviews and identify training opportunities to enhance team skills.
• Foster a positive work culture that encourages collaboration and innovation.

Financial Oversight:

• Manage budgets for projects and operations to achieve financial targets.
• Monitor operational costs and identify opportunities for cost savings without compromising quality.
• Collaborate with finance teams to prepare operational and project-related reports.

Client Relationship Management:

• Serve as the primary point of contact for clients during project execution.
• Address client concerns promptly and ensure consistent communication.
• Gather feedback to improve service delivery and client retention.

Strategic Planning and Improvement:

• Contribute to the development of long-term strategies to achieve business objectives.
• Analyze performance metrics and operational data to identify areas for improvement.
• Implement tools and technology to streamline processes and enhance productivity.

Key Performance Indicators (KPIs)
Project Delivery:

• Percentage of projects completed on time and within budget.
• Client satisfaction scores post-project completion.

Operational Efficiency

• Reduction in project execution time through process improvements.
• Percentage of tasks automated or streamlined using technology.

Financial Management

• Variance between project budgets and actual expenditures.
• Cost savings achieved through vendor negotiations and resource optimization.

Team Performance

• Employee retention rates and engagement scores.
• Number of staff upskilled or trained in new techniques annually.

Client Relationships

• Repeat business rate and referral numbers.
• Client feedback ratings and resolution time for complaints.