Luna
Description:
Job Title: Patient Experience Associate
About Luna
Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.
Job Summary:
The Patient Experience Associate plays a vital role in supporting our clinicians and their scoped patient experience situations! This position is responsible for monitoring and documenting patient feedback and reviews, supporting clinicians in scoped patient experience situations, escalating complex patient experience issues to the Patient Experience Specialist or appropriate teams. In this role, excellent written and verbal communication is essential to support data tracking and collaboration. This position also participates in team meetings, data analysis, and projects as requested by the leadership team.
How you will have an impact:
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- Monitor and respond to patient feedback and reviews in a timely and professional manner
- Support clinicians in scoped patient experience situations
- Collaborate with Patient Experience Specialist & Senior Clinical Program Manager to escalate high urgency or complex situations
- Document communication to support data tracking and analysis
- Participate in team meetings, data review and analysis
- Support projects as requested by the leadership team
- Continuously evaluate patient feedback and identify areas for improvement
- Ensure compliance with patient experience standards and regulations
What you can offer Luna:
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- High school diploma or equivalent
- Healthcare experience in customer facing role is a must
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to work independently and in a team environment
- Experience with data entry and analysis preferred
- Ability to maintain confidentiality and handle sensitive information in a professional manner
- Willingness to work flexible hours, including evenings and weekends, as needed
What Luna can offer you:
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- Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
- Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
- Full time remote position
- Paid Time Off with holiday
- Stock options
- Medical, dental & vision on the first of the month following start date
- Company-paid life insurance, and much more!
$14 – $17 an hour
Salary is dependent on experience and location.
Physical therapy, delivered. www.getluna.com
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
~ Forbes America’s Best Startup Employers of 2024 #111 ~
~ Fast Company World’s Most Innovative Companies of 2024 #13 in Healthcare ~
~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~
~ Gold Indigo Design Award for mobile app design excellence 2020 ~
To apply for this job please visit jobs.lever.co.
Patient Experience Associate at Luna, Remote
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