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Payment Operations Manager at Growe, Remote (Europe)

Growe welcomes those who are excited to:

• Ensure proper functioning of payment methods and escalate issues when needed.
• Monitor acceptance rates and decide which payment methods to enable/disable and how to distribute volumes;
• Maintain sufficient balances for withdrawals and top-ups, and analyze the cost efficiency of each method;
• Develop contingency and emergency plans;
• Create monitoring guidelines and procedures for support teams.
• Provide regular payment activity reports.
• Assist with integrating new payment providers/methods;
• Suggest improvements to payment flows and user experience;
• Handle requests from customer support;
• Test new payment method integrations and deployments;
• Collaborate with BI to enhance reporting and track key business metrics.

We need your professional experience:

• 2+ years as a billing/payments manager/specialist in online payments (iGaming industry is preferable);
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners;
• Deep understanding of payment and transactional systems and services;
• Upper-Intermediate English proficiency.

We appreciate if you have those personal features:

• Attention to details and multitasking;
• Quick tasks execution;
• High level of communication skills;
• Ability to make decisions on disabling/enabling methods independently.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.