Description

Job Title: Principal Engagement Manager

The Principal Engagement Manager will report to the Director of Client Engagement and will be focused on driving the best outcomes with our customers. This role is a valuable customer partner and will work closely with our Executive Leadership, Engineering, and Sales teams.

You will…

•  Provide an excellent customer experience during implementation and post-implementation.
• Own and drive resolution to complex scenarios and technical issues, work with engineering, product, and sales to ensure customer satisfaction.
• Work closely with customers to establish the best usage and understanding of the platform and keep them up-to-date on new product releases.
• Become the “Voice of the Customer” and help identify, communicate, and deliver on opportunities to improve our ability to support and enable our customers, including new processes, tools, or product enhancements.

You have…

• Relevant work experience supporting enterprise customers with a complex product.
• An excellent blend of communication and technical skills and enjoy being in a customer-facing role.
•  Experience managing $MM ACV enterprise clients with “white glove” service
•  Project Management skills and can stay on task, but also not afraid to pivot quickly and reprioritize.
• Strong sense of urgency and commitment to positive customer outcomes.
•  Technical background/experience with interacting with APIs and integrations and the ability to review JSON files to uncover and communicate issues with the code.
• Excited about working in a fast-paced, venture-backed startup.
• Industry knowledge and experience is a plus.

Benefits:

• Competitive Compensation: Enjoy a competitive salary and equity package!
• Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.
• Dental Insurance: We protect those pearly whites
• Vision Insurance: Everyone can see clearly now at Assured
• Life Insurance: It’s on the house! Provided at no cost to you
• Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!
• Family Leave: Maternity and paternity leave options
• Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don’t contribute
• Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

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