We are looking for a highly skilled Product Manager specializing in Workforce Management to lead the development, strategy, and hands-on configuration of workforce management solutions. This role requires a robust background in Salesforce configuration, data manipulation expertise, advanced Excel skills, and an understanding of workforce management practices within professional services or financial settings. You will work closely with cross-functional teams, including engineering, operations, and finance, to ensure a cohesive product vision and impactful data-driven insights.

* Lead the creation and enhancement of workforce management tools and solutions, establishing a product roadmap that aligns with company and client needs.

* Conduct hands-on configuration of Salesforce, including the creation and customization of objects, forms, fields, flows, and permission sets, to optimize platform functionality and usability.

* Perform data manipulation and analysis within Salesforce and Excel to generate insights that drive key decisions and product improvements.

* Collaborate closely with engineering and operations teams to define product requirements, prioritize features, and manage the product backlog.

* Partner with finance and operations stakeholders to ensure workforce management solutions support financial objectives and operational efficiency.

* Track, report, and evaluate KPIs, making adjustments based on analytics and user feedback.

* Facilitate regular communication with cross-functional teams, leading product meetings and maintaining transparent communication channels..

* Bachelor’s degree in Business, Finance, IT, or a related field.

* 2+ years of product management experience, with specific expertise in workforce management solutions in professional services or financial sectors preferred.

* Proficiency in Salesforce, including hands-on experience with configuration (creating and managing custom objects, fields, flows, and permissions).

* Advanced Excel skills (macros, pivot tables, and data analysis) and strong data manipulation abilities.

* Salesforce Administrator Certification with additional platform certifications (e.g., Platform App Builder) highly preferred.

* Demonstrated ability to manage the end-to-end product lifecycle, from ideation through to ongoing improvements.

* Detail-oriented with excellent organizational skills and the ability to manage multiple priorities..

* Strong team player with outstanding communication and interpersonal skills.

Preferred Skills:

* Experience with Agile methodologies and tools like Jira or Confluence.

* Ability to develop product strategies grounded in user-centric design principles.

* Familiarity with financial modeling and workforce planning..

Why Join Appen?Appen offers a dynamic, inclusive, and flexible work environment where you can impact high-value AI projects while collaborating with a dedicated and innovative team. Your expertise in product management and workforce optimization will be integral to shaping the future of AI at Appen. If you’re ready to contribute to a rapidly evolving field, we encourage you to apply!

$120,000 – $140,000 a year

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.