Website Spektra Systems
Description
Job Title: Product Support Specialist
Spektra Systems is seeking a support specialist for various level providing support for one of its products. This profile is Semi-Technical, includes non-technical management, scheduling, and support along with basic technical support for cloud technologies. This role provides you with extensive opportunities to learn and master Microsoft Azure & other cloud products
Responsibilities:
- Manage support tickets/requests end to end with full accountability and ownership.
- Provide email, phone, and chat-based support.
- Maintain customer communications and ensure client satisfaction.
- Involve right backend technical teams as and when required.
- Learn about product (Trainings will be provided) and handle support requests.
- Learn Cloud Technologies over the time and provide technical support for product queries.
- ​Ensure partner environment health with respect to data (Training will be provided).
- Produce reports based on analysis.
Requirements
- Excellent written and verbal communication skills.
- Ability to work independently with minimal direction, self-starter/selfmotivated and highly eager to learn new technologies.
- Intermediate knowledge of SQL is must.
- Basic/Intermediate knowledge of Microsoft Excel
- Basic knowledge of Azure DevOps
- Basic knowledge of Microsoft Azure services.
- The ability to plan work and meet deadlines.
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To apply for this job please visit spektrasystems.zohorecruit.com.
Product Support Specialist at Spektra Systems, Remote
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