Description

Job Title: Project Manager

The Project Manager serves as the central coordinator for customer implementation and professional service projects—owning project scope, templates, and processes to drive consistent, on‑time delivery. You’ll partner closely with other teams to ensure a signed Statement of Work is in place before kickoff, facilitate clear communication through scheduled reviews and retrospectives, and track project progress to resolution. Success in this role requires exceptional organizational skills, attention to detail, and the ability to enforce standards and accountability across cross‑functional stakeholders to deliver seamless, high‑quality customer implementations.

Primary Responsibilities:

• Own and maintain the standardized Project Management templates, processes, and documentation
• Ensure a signed Statement of Work is in place before scheduling any project meetings
• Schedule, facilitate, and document weekly project status meetings and end‑of‑month reviews — capturing action items, decisions, and clarifying questions
• Coordinate seamless handoffs and scope alignment between Sales → Implementation → Support teams
• Monitor project progress against scope, timeline, and budget; proactively identify, track, and escalate risks or issues
• Manage development issue lifecycle by verifying tickets from Implementation Specialists, assigning to Development, and driving resolution
• Prepare daily project briefs (“EOD prep”) for the following business day, confirming SOW deliverables and homework with specialists
• Maintain and own the Go‑Live checklist to ensure all prerequisites are met for customer launch
• Facilitate internal project retrospectives with the Implementation Manager to capture lessons learned and process improvements
• Communicate scope changes, timeline adjustments, and capacity impacts to stakeholders and senior leadership
• Reschedule meetings as needed to keep projects on track and enforce accountability for attendance and deliverables
• Drive continuous process optimization by suggesting enhancements to company‑defined project standards

Skills & Competencies:

• Action-Oriented – Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of action with a minimum of planning; seizes more opportunity than others.
• Deals with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
• Collaboration – Actively and consistently seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Serves as a collaboration catalyst that motivates others to want to collaborate as well.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Emotional Intelligence – Has the ability to perceive emotions of non-verbal signals of others, reason with emotions to promote thinking and cognitive activity, understand emotions by interpreting the cause of others emotions and what they may mean, and manage emotions by having the ability to regulate emotions of self and react and respond appropriately to the emotions of others.
• Intellectual Horsepower – Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp; capable, and agile.
• Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Minimum Qualifications:

• Working knowledge of cloud-based SaaS applications.
• 2+ years of experience with SaaS software implementations.
• Excellent project management skills.
• Exceptional communication skills, highly organized and detailed person.
• Understanding technical concepts to provide guidance and solutions.
• History in the Print/Mail industry.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

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