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Quality & Claims Manager at Limepack, Remote (Nigeria)

As our Quality & Claims Manager, you’ll own and refine how we handle customer claims with care, fairness, and clarity. This isn’t a customer support role – your work is about analyzing claims, identifying root cause, uncovering what the customer truly needs, and making decisions that create value for everyone.

Your mission: turn challenges into opportunities, to strengthen relationships, improve processes, and keep Limepack’s customers happy for the long run.

 The Outcomes – What you will achieve:

• Own and improve Limepack’s full claims investigation process, ensuring cases are handled consistently, objectively, and efficiently within 1–5 days.
• Conduct thorough root-cause investigations across suppliers, logistics partners, and internal workflows to uncover the true reasons behind each claim.
• Write clear, human, and empathetic responses that turn frustration into trust.
• Build clear claim guidelines and document best practices for internal teams.
• Reduce claim volume and cost through data-driven prevention, smart negotiation, and stronger processes.

If this sounds like you, you are the one who we’re looking for:

• You think like an investigator: You naturally break down complex issues, work with facts, and look for root causes.
• You have an analytical mindset: You can interpret data, spot inconsistencies, compare scenarios, and make sound judgments based on evidence rather than assumptions.
• You love solving operational problems: When something goes wrong, you don’t just fix the surface issue, you dig deeper to understand why it happened and how to prevent it going forward.
• You’re structured, disciplined & detail-obsessed: You document thoroughly, follow procedures, and ensure that even small details are verified. You prefer thoroughness over guesswork.
• You care about fairness, backed by facts: You balance empathy with objective evaluation. You value consistency, transparency, and evidence-based decisions in every claim.
• You communicate clearly & precisely: Whether explaining a root cause or negotiating a resolution, you translate complex findings into simple, understandable messages.

 Your Experience: 

• 3–5+ years managing customer claims end-to-end, from investigation to resolution, ideally in B2B manufacturing or production. (Printing industry experience is a plus.)
• Proven ability to improve claim processes, identify root causes, and reduce resolution time or costs.
• Track record of independently making sound, data-informed decisions that balance customer satisfaction and business goals.
• Skilled in communicating and negotiating resolutions with both customers and suppliers.
• Comfortable working independently and cross-functionally.

Who We Are:

Limepack is a fast-growing start-up in custom-printed food packaging. We are on a mission to help small businesses become brands by making custom takeaway packaging available for the many. Our vision is to become the go-to European platform for custom branded food packaging, and we are currently available across 14 countries. 🌍

We are a Copenhagen-based company with a strong remote team. Join our international team of 31 employees where we believe in work life balance, a predictable work week and that time off is completely off.

We Offer:

• A 39-hour a week full-time remote position with a fixed salary according to experience (Mon-Fri, GMT+1 or max 2 hours away.).
• We offer a monthly salary between 675 – 1000 USD, 6 weeks of paid time off, pay during sick days and generous paid parental leave.
• Overtime is generally not expected but would be compensated.
• 31 kick-ass and sweet colleagues from all around the world.
• Challenging work, and a certified Happy Workplace:  that wins awards for fast growth , AND we are just getting started

How to Apply: 

Send your application through this form.

The application deadline is on the 25th of November but we have interviews on a continuous basis, so we encourage you to apply as soon as possible!