Reconciliation and Settlement Associate

Piggytech is on a mission to give everyone the power to better manage and grow their own finances. Our close-knit yet diverse team is made up of brilliant individuals who are focused on doing their best work.

About The Reconciliation and Settlement Associate Role

Piggytech is looking to hire a Reconciliation and Settlement Associate, who will be responsible for identifying and resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.

Responsibilities

• Reconciliation of transactions across all Piggytech’s products to confirm accuracy and integrity.
• Perform daily reconciliations of collections and payments of all products and flag discrepancies.
• Liaising with payment processors on collections and payments.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions for resolution.
• Engaging with both internal and external stakeholders to assist with investigations to identify the root cause of losses, and working with subject matter experts to identify and execute solutions.
• Work with the customer finance team on disputes and chargebacks.
• Continuous evaluation of current processes vis-à-vis best industry practices.

Requirements

• BSc in any field in the Social Sciences.
• 3-4 years working years of experience in reconciliation and settlements.
• Proficiency in the use of all Microsoft Office Products, (PowerBI, Outlook, Powerpoint) especially Excel.
• SQL/MY SQL skills to extract data from databases.
• Excellent communication skills.
• Intermediate report writing skills.
• High-level attention to detail.