Description:

Job Title: Relationship Officers

This role is responsible for overseeing and nurturing relationships with associations within designated localities, with a focus on driving sales conversions and product adoption. The candidate will collaborate closely with Association Ambassadors to promote engagement and ensure successful product integration at the grassroots level. Success in this role requires strong relationship-building skills, local market insights, and a proactive approach to achieving sales and adoption targets within the community.

• Build and maintain relationships with association leaders and key members to foster trust and engagement.
• Resolve challenges and complaints from associations to ensure strong partnerships.
• Efficiently responded to, qualified, and tracked inbound leads and requests, ensuring timely follow-up and high conversion rates.
• Act as the primary liaison between the company and associations, addressing inquiries, concerns, and needs effectively.

Team Supervision and Training:

• Manage a team of Association Ambassadors, providing them with necessary support and resources.
• Conduct periodic training and informational sessions for both Association Ambassadors and association members.
• Facilitate smooth onboarding experiences for association members, ensuring they understand product offerings, usage, and benefits.
• Guide and support Ambassadors in promoting the company’s financial inclusion products to association members.

Collaboration and Coordination:

• Collaborate with the Business Development Lead on onboarding associations.
• Develop and execute local sales strategies aimed at increasing the conversion of association members into active customers.
• Work with the marketing team to design and implement locality-specific promotional campaigns.

Performance Tracking and Reporting:

• Track and report on sales conversion rates, gather feedback from association members, and monitor other relevant KPIs for reporting to the State Customer Success Agent (and the Head of the Financial Inclusion Unit when necessary.

Requirements

• Bachelor’s degree in Business Administration, Marketing and Sales, Finance, Accounting or a related field.
• Minimum of 3 years of experience in a related field within the financial services industry.

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

Benefits

At Credit Direct Finance Company Limited, we value our employees and strive to provide a comprehensive benefits package that recognizes their contributions and supports their well-being. As part of our commitment to a positive work environment, we offer the following benefits:

Competitive Salary: We offer a competitive salary structure that is commensurate with industry standards and recognizes the skills and experience of our employees.

Quarterly Performance Pay: We recognize and reward exceptional performance. Our quarterly performance pay program allows employees to earn additional compensation based on their individual and team achievements.

Transport Subsidy: We understand the importance of accessible transportation for our employees. To assist with commuting expenses, we provide a transport subsidy to help alleviate the financial burden associated with travel to and from work.

Staff Bus: We offer a convenient and reliable staff bus service for eligible employees, ensuring a comfortable and stress-free commute to the workplace.

Hybrid Work: We believe in providing flexibility and work-life balance. Our hybrid work policy allows eligible employees to work remotely for a certain number of days per week, promoting a healthy work-life integration.

13th Month Salary: As an additional financial benefit, we provide a 13th-month salary to our employees. This extra payment, usually received at the end of the year, serves as a bonus and acknowledges their dedication and commitment throughout the year.

Leave Allowance: We recognize the importance of taking time off for rest and relaxation. In addition to annual leave entitlement, we provide a leave allowance to eligible employees, offering financial support during their vacation time.

Profit Sharing: We believe in sharing our success with our employees. Through our profit-sharing program, eligible employees have the opportunity to receive a share of the company’s profits, providing an additional incentive for their dedication and hard work.

These benefits are designed to support our employees’ financial well-being, work-life balance, and professional growth. We continuously review and enhance our benefits package to ensure that it remains competitive and aligned with the needs and preferences of our valued employees.