Description

Job Title: Repair Specialist

FairMoney is building the leading mobile bank and POS solution for emerging markets. We started with a digital microcredit application on Android. Today, we have expanded our offerings to encompass a comprehensive suite of financial services, including current accounts, savings accounts, debit cards, and cutting-edge POS solutions for merchants and agents through PayForce by FairMoney.

Responsibilities

• POS systems, maintenance, troubleshoot, diagnose, and repair of hardware and software.
• Document, prioritize and follow up on all support tickets.
• Propose and evaluate technical solutions and alternatives.
• Working knowledge of Regular, Android POS devices is an added advantage.
• Manage all on site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Supports and maintains merchants POS systems and terminals
• Perform diagnosis, troubleshooting, hardware repairs of POS systems, backup and other maintenance tasks.
• Managing the maintenance of all the POS terminals via Terminal management system with firmware and applications upgrade.
• Provide System Administration for POS Terminal Management system
• Monitor and report on activities and provide relevant management information for the solutions.
• Serve as advisor to our employees by answering all of their sales related questions and concerns.

• Proven experience as a POS Repair Specialist or relevant role, with at least 3 years of experience.
• Expertise in troubleshooting and repairing various types of technical equipment.
• Hands-on experience with testing, maintaining POS systems
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, when necessary.

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development

Recruiting process

• A screening call with the Senior Recruiter ~30 minutes
• Technical interview with the hiring manager ~60 minutes

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