Description

Job Title: Repair Specialist

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.

Roles and Responsibilities

• POS systems, maintenance, troubleshooting, diagnosis, and hardware and software repair.
• Document, prioritize, and follow up on all support tickets.
• Propose and evaluate technical solutions and alternatives.
• Working knowledge of Regular, Android POS devices is an added advantage.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Supports and maintains merchant’s POS systems and terminals.
• Perform diagnosis, troubleshooting, hardware repairs of POS systems, backup, and other maintenance tasks.
• Managing the maintenance of all the POS terminals via the Terminal management system with firmware and application upgrades.
• Provide System Administration for the POS Terminal Management system.
• Monitor and report on activities and provide relevant management information for the solutions.
• Serve as advisor to our employees by answering all of their sales-related questions and concerns.

• Proven experience as a POS Repair Specialist or relevant role, with at least 3 years of experience.
• Expertise in troubleshooting and repairing various types of technical equipment.
• Hands-on experience with testing, and maintaining POS systems.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, when necessary.

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development

Recruiting Process

• A screening call with the Senior Recruiter ~30 minutes
• Technical interview with the hiring manager ~60 minutes

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