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Revenue Operations Business Analyst at SmithRx, Remote (United States)

The Revenue Operations Business Analyst will serve as the primary liaison between the Revenue Operations team and its stakeholders. This role will be instrumental in defining business needs for RevOps functions, developing and maintaining enablement materials, and owning adoption of processes, systems, and tools. This role is crucial for translating business objectives into actionable requirements for technical execution.

What you will do:

Stakeholder Partnership & Requirements Gathering

• Business Needs Analysis: Conduct deep-dive sessions with sales, finance, legal, account management, and other stakeholders to understand challenges, pain points, and business needs for RevOps processes. Focus on understanding upstream and downstream impact of RevOps data, partners closely with impacted teams for due diligence prior to execution.
• Requirements Documentation: Translate gathered business needs into requirements, user stories, and acceptance criteria for Analysts and Business Systems team members.
• Process Mapping: Work in close partnership with teams to map end-to-end current and future state RevOps processes.

Change Management & Enablement

• Enablement Strategy: Develop and maintain enablement and training materials for all new or updated RevOps processes, tools, and system changes.
• Training & Rollout: Work with team on rollout strategy for process and system updates; own training and ensuring high user adoption
• User Acceptance Testing (UAT): Partner with team to design, execute, and manage UAT plans for major system changes before they go live.

Implementation Support & Follow Through

• Documentation: Own and maintain the central repository of RevOps process documentation, ensuring it is current, accurate, and easily accessible.
• Sustained Alignment: Monitor post-launch adherence and data integrity, working with Analysts to identify and resolve gaps.
• Communication: Act as the central hub/POC for questions post roll out

What you will bring to SmithRx:

• Experience: 3+ years as a Business Analyst, or similar function within a Revenue Operations or Sales Operations organization
• Domain Expertise: Experience documenting processes and requirements related to CRM (Salesforce), including deal and/or Contract Management
• Analytical & Communication Skills: Exceptional ability to synthesize complex, highly detailed, nuanced information, strong analytical and problem-solving skills, and superior verbal/written communication and presentation abilities.
• Mindset: Proactive, self-starter, comfortable driving clarity in complex “grey areas”
• People-Focused: Comfortable proactively engaging stakeholders, bringing people together to gather requirements and dive into details, identify solution options to present to team for decision-making
• Experience with Jira for project management preferred
• Understanding of PBM space or healthcare background preferred
• Comfortable using AI to maximize efficiency preferred

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities