Sales Operations Analyst (Salesforce)

📍 Based 2 days a week at either our London or Sheffield offices, the other days are up to you!

🖥️ You must have significant experience in Salesforce development and administration to really succeed in this role.

About the role

Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Sales Operations Analyst to help us achieve this.

The Business Systems team plays a crucial role in enhancing the efficiency and effectiveness of our external facing teams by defining, improving, and optimizing our internal processes. Working within the team, you will be responsible for working with, and becoming an expert on, existing and new business processes and software applications. Your role will also involve identifying opportunities for automation and generating high-quality reports to pinpoint bottlenecks and inconsistencies in our teams’ workflows.

Your work will be critical to driving business growth and achieving our strategic goals, and you will have the chance to collaborate with cross-functional teams to implement solutions that positively impact our business outcomes.

No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

The day to day stuff:

• Understanding, managing and ultimately automating/improving the operational processes that underlie our Sales cycle
• Analysing our lead & opportunity pipelines and suggesting improvements to increase conversion rates
• Using Salesforce (SFDC) to support business as usual as well as supporting strategic projects for stakeholders across the business
• Using SFDC reporting, import wizard, and data loader to query and manipulate data and keep our database updated and accurate as well as providing visibility to everyone from end users up to the executive team on sales numbers & team activities
• Owning the administration, configuration and support of various sales teams enablement tools including GetAccept and Vonage.
• Spotting and responding dynamically to new problems that arise in your processes or processes you are introduced to

About you

You should apply if you:

• You have significant experience in Salesforce development and administration
• You are experienced with, or keen to learn, other sales teams enablement tools such as GetAccept and Vonage
• You’re confident using spreadsheets and formulae
• You have strong project management skills with the ability to manage projects from requirement gathering to completion
• You’re confident following, improving and introducing great processes, and could develop a process from scratch if necessary
• You have a brilliant command of English in both spoken and written communication
• You have a proven ability to prioritise effectively and meet agreed deadlines
• You can show empathy for your end-users – the sales teams – and recognise how you can improve their day-to-days
• You have a passion for learning
• You’re keen to work for a close, young company and what we’re doing here at Goodlord excites you!

It would also be great if:

• You know what it’s like to work in a young company and love the vibe (and sometimes chaos!)
• You are full of ideas, are not shy about expressing and discussing them with senior stakeholders and get excited about executing them
• You show initiative and have a positive, get sh*t done attitude, and can maintain this under pressure
• Change doesn’t faze you; you take the rough with the smooth