Senior Innovation Software Engineer

At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

Sr. Innovation Software Engineer

The innovation team is responsible for developing and maintaining a custom application centered on customer content (knowledge base, training docs, etc) and technical support cases. Internally our application uses Elasticsearch (of course, right?), where we are putting SEARCH at its core to tackle problems at an enterprise-level scale. Using data from across the business, we are personalizing the experience for our customers and internal collaborators more than other out-of-the-box platforms. We process hundreds of cases a day, automatically analyzing for known issues, process global case routing, content management, and so much more.

Are you a developer looking to make a difference? This is a perfect opportunity to join a team that is doing that every day.

What You Will Be Doing:

• Develop frontend and backend code (depending on the use case), mostly in Typescript, Node.js, and React. This can vary by project and/or developer affinity during the planning cycle
• Team up with other Software Engineers to assist with clarifying requirements, functional design, development, and maintenance of platform enhancements
• Work directly with collaborators to understand technical implementation details and assist with enablement content
• Working on multiple software projects, sometimes simultaneously
• You will assist in fixing internal issues with our platform

What You Bring Along:

• 5+ years of industry experience in a full-stack or DevOps role working with Cloud technologies.
• Being adept at handling cross-team partnerships and developing relationships for cross-team collaboration
• Motivation to find and address the root causes that detract from supporting our collaborators, independently or with a team!
• Empathy for those using the tools and services that we build and maintain

What Tools and Services You Use:

Distributed systems design and development (Typescript, Node.js, React)

• 3rd party Cloud hosting services (GCP, AWS, Azure)
• Serverless infrastructure
• Open-source Software
• Source control & code management (GitHub)
• Containerisation & Orchestration (Helm, Kubernetes, Docker)
• Continuous integration and build systems
• Previous experience integrating with Salesforce a plus
• Previous Elasticsearch experience (Not required)