Description:

Job Title: Senior Site Reliability Engineer

The Wikimedia Foundation is looking for a SRE Data Engineer to join our team, reporting to the Director of Fundraising Technology. As a Senior SRE Data Engineer, you will be responsible for the building, maintaining and operating of the data infrastructure that supports the Foundation’s fundraising program. The fundraising program supplies the operating costs of Wikipedia, its sister projects, and helps fund the Wikimedia Endowment.

The ideal candidate will be an experienced Data Engineer / Site Reliability Engineer with excellent communication skills and versed in fundraising strategies.

We are a fully remote and internationally distributed team.

Responsibilities:

• The Deployment, configuration and maintenance of the distributed data systems that comprise our data and analytics platform. Our evolving stack includes Trino/Starburst, MariaDB, Dagster, dbt, Superset, and Metabase.
• Implement data quality monitoring that alerts the team of possible data issues.
• Close collaboration with the rest of Fundraising to integrate and use data from across all of our self-hosted and third-party data sources.
• Some of our self-hosted and third-party data sources include our CRM (CiviCRM), donor relations system (Zendesk), email and SMS marketing provider (Acoustic).
• Provide an increased level of engineering support during particularly high-traffic or critical campaigns.
• Write, use, and update internal documentation of systems and processes.
• Provide expertise and ensure compliance with applicable regulations, policies, and standards such as our Donor Privacy Policy, GDPR, and PCI DSS.
• Create and manage users and permissions to ensure data access control
• Advise internal staff on best practices for data input, manage streamlining of manual uploads, and as needed develop processes to ensure consistency of data entry.
• Work closely with Fundraising Analytics to gather, scope and prioritize data enhancement requests.

Skills and Experience:

• At least two of years experience in an SRE/Operations/DevOps role as part of a team
• Experience supporting high availability distributed production systems
• Experience with database administration and support
• Comfortable with configuration management and orchestration tools (Puppet, Ansible, Chef, SaltStack, etc.), and modern observability infrastructure (monitoring, metrics and logging)
• Comfortable with shell and scripting languages such as Python, Go, Bash, Ruby
• Good understanding of Linux/Unix fundamentals and debugging skills
• Excellent written and verbal communication skills
• BS or MS degree, preferably in Computer Science, or equivalent work experience

Qualities that are important to us:

• Commitment to the mission of the organization and our values
• Commitment to our guiding principles
• Commitment to diversity, equity, and inclusion
• Cross-cultural sensitivity and awareness
• Collaborative working experience

Additionally, we’d love it if you have:

• Experience working with PCI compliance standards
• Experience implementing containerization solutions (Docker, Kubernetes)
• Experience with package management for operating systems (Debian, etc)
• We are avid supporters (and users) of open source software; history of contributing to Open Source projects is valued
• Prior participation in the Wikimedia movement or the free culture movement more broadly.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.