Senior Site Reliability Engineer, Infrastructure

WHAT YOU’LL DO:

• Ensure services utilize infrastructure platforms in a scalable, reliable manner to meet our strict enterprise-grade SLAs with customers.
• Design, implement and continuously improve infrastructure architecture for in-house and third-party services.
• Proactive capacity management, preferably in an automated way.
• Debug reliability and scalability issues across all infrastructure layers, including the kubernetes and virtualization layers.
• Make monitoring and alerting alerts on symptoms and not on product outages.
• Manage incidents:
  • Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers.
  • Use your on-call shift to prevent incidents from ever happening.
  • Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc.

WHO YOU ARE:

• 5+ years of experience as a Site Reliability, DevOps, and/or Software Engineer.
• You think about systems – interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations.
• Have the urge to collaborate, document, and deliver quickly.
  • Collaborating across the global remote teams, often working asynchronously.
  • Document everything so you don’t need to learn the same thing (or plan the same work) twice.
  • Delivering fast to delight our customers–even internal ones.
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can’t help but fix it.
• Have the desire to solve availability challenges in a high scale, high volume environment.
• Have an excellent ability to manage multiple tasks and expectations at once.
• Know your way around Linux and Unix Shell.
• Have good programming skills – Ruby and/or Go preferred.
• Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies.
• Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies.