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Service Desk Analyst at DYOPATH, Remote

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.

Why You’ll Love Working Here

Purpose with Passion

• Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive

• From certifications to career paths, DYOPATH invests in your development.

Award-Winning Culture

• Recognized for outstanding IT service—and we bring that same dedication to supporting each other.

Fun & Respectful Teamwork

• A collaborative, upbeat environment where achievements are celebrated.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available
  Full overview: dyopath.com/careers

Your Mission as a Service Desk Level 1 Analyst

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues when possible and escalate when necessary
• Ensure timely and accurate resolution of all service desk requests
• Conduct follow‑up with customers or employees to ensure satisfaction
• Continuously improve technical skills through training, certifications, and self‑directed learning
• Participate in special projects as assigned

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required
• Associate or bachelor’s degree in computer science or related field preferred

Relevant certifications (or pursuing):

• HDI Support Center Analyst (HDI‑SCA)
• ITIL Foundation
• Microsoft 365 Certified: Fundamentals

Experience & Skills

• 1–2 years of experience in a technical support role, preferably in a service desk environment
• Strong customer service skills with the ability to explain technical information to non‑technical users
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
• Knowledge of ITIL or similar frameworks is a plus
• Ability to work independently and as part of a team
• Excellent problem‑solving and analytical abilities
• Ability to manage multiple tasks and prioritize effectively

Why This Role Stands Out

As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.

Ready to Start Your IT Career?

If you’re excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.