Description

Job Title: Software Engineer

ShortPoint is looking for a talented Junior Developer to join our Technical Support team. If you’re skilled in React and Web Technologies, apply today!

The Technical Support Engineer will be responsible for:

• Implement features and fixes as specified by the product team.
• Troubleshoot and resolve technical problems; collaborate with customers to understand issues and offer workarounds.
• Create and implement remote fixes; collaborate with development teams to integrate fixes into the product.
• Document issues and resolutions, and help our product team deal with similar issues in the future.
• Monitor and ensure timely resolution of technical customer tickets; escalate complex issues when needed.
• If you are interested in this job, please answer the last question in the application with the keyword bear.

What We Offer:

• Working remotely.
• Medical Insurance.
• 30 days annual leave/year.
• 60 hours per year for personal time;
• 15 days of public holidays.
• Unlimited paid sick days.
• Maternity time off.
• Work equipment provided.
• Gym compensation.
• Professional training and development.
• Team building and activities.
• ShortPoint welcome gift boxes/swag.

What Are We Looking For?

• 3+ years of experience with React
• Good knowledge of web development using JavaScript, HTML & CSS.
• Basic understanding of different data structures and algorithms.
• Ability to follow instructions and work in a team environment.
• Attention to detail is essential for this position.
• Good English communication skills – both written and verbal.
• Stable internet connection and good mic quality is a must.
• Friendly demeanor and ability to deal with customers.
• Must have great problem-solving skills.
• Must be able to think creatively, take ownership, and learn quickly.

What would be good to have experience in?

• GitHub knowledge
• Experience in SharePoint is a plus.
• Backend Knowledge is a plus.
• Online portfolio / published websites are a plus.

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