Solutions Consultant

Consistently named one of the top D.C. start-ups to watch since 2016, Quorum builds software that helps public affairs professionals work smarter and move faster. Our philosophy is people-first, whether we’re supporting team members in their careers or prioritizing our clients with a best-in-class customer success program. Quorum’s clients use our tools to bring a modern approach to advocacy work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and more than a dozen countries.

As a Solutions Consultant on the Professional Services team in the Customer Success department, you will lead new Quorum customers through the onboarding process by setting up their accounts, training users, and ultimately getting them fully live on the platform. You will also provide managed services to customers that purchase hands-on assistance on an ongoing basis.

What You’ll Do

• First Week: You’ll get to know the Customer Success team—our various functions (success, support, renewals, etc.), our tools, and our people.
• First Month: You’ll build your understanding of Quorum’s products, value propositions, and use cases. You’ll master the art of running product trainings and multi-client onboarding workshops.
• First Six Months: You’ll complete your first several factory model implementation cohorts, providing an efficient and informative onboarding experience. You’ll also start implementing enterprise organizations, providing a highly tailored and value-driven experience.
• First Year: You will consistently meet or exceed implementation and adoption goals by helping customers successfully go live with their Quorum subscription. You’ll develop and leverage your subject matter expertise in at least one (1) of the following areas in order to provide custom Managed Services to our clients: Public Affairs, Grassroots Advocacy, Stakeholder Mapping/Management, Legislative Tracking, or Graphic Design. You’ll drive process improvements to the implementation process.

About You

• You have at least two (2) years of experience in an equivalent role such as Customer Success Manager, Account Manager, Implementation Consultant, or Professional Services Associate for a Software-as-a-Service (SaaS) platform
• You are organized and detail-oriented with at least two (2) years of professional experience leading projects where you engaged internal and external stakeholders
• You have a background or expertise in at least one (1) of the following areas in order to provide custom managed services to our clients: Public Affairs, Grassroots Advocacy, Stakeholder Mapping/Management, Legislative Tracking, or Graphic Design
• You are process-oriented and able to handle multiple tasks at once with a proven track record of adhering to project milestones and internal metrics
• You are a natural “people person” who establishes rapport and builds relationships with ease either in-person or online
• You are skilled at generating buy-in from relevant stakeholders for your ideas and vision
• You love technology and are passionate about teaching people how they can make their lives easier by using technology to solve everyday problems
• You want to make a meaningful impact on the customer experience at a growing startup