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Solutions Engineer at Hologram, Remote (United States)

The Solutions Engineer I acts as a technical advisor and problem-solver, playing a key role in helping our customers succeed with Hologram. This role focuses on ensuring that IoT deployments get online and stay online. It is a customer-facing, post-sales technical position responsible for onboarding new customers, troubleshooting connectivity challenges, and guiding users through every phase of the deployment lifecycle—from initial provisioning to full-scale production.

Responsibilities:

• Execute successful customer onboarding, partnering cross-functionally to ensure seamless deployment
• Guide customers through SIM provisioning, device configuration, and connectivity setup
• Diagnose and resolve SIM, device, and network-level connectivity issues in collaboration with internal teams
• Own Level 2 (L2) support escalations, ensuring timely resolution and clear communication with customers
• Work hand-in-hand with customers to scope, debug, and resolve technical challenges throughout the deployment lifecycle
• Understand a wide variety of customer use cases, and align technical solutions with both business and functional requirements
• Escalate complex or systemic issues while maintaining ownership and customer trust
• Maintain and improve internal tooling, including AI-driven support tools and Documentation (internal and external).
• Advocate for customers internally, surfacing product gaps, technical pain points, and feedback to improve the overall platform experience

Requirements:

• Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)
• 2+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer or Technical Consultant)
• Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
• Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences
• A strong customer-centric mindset with a focus on solving problems and driving value
• Proven ability to quickly learn and adapt to new technologies and technical concepts

You Might Be a Great Fit If You…

• Enjoy solving complex, technical problems that directly impact customers
• Have a curious, self-driven mindset and aren’t afraid to dive into logs, APIs, or device configurations
• Thrive in customer conversations and can translate technical details into clear, actionable guidance
• Are comfortable working across teams — from support and sales to product and engineering
• Want to be part of a fast-moving team where your input shapes both the customer experience and the product

Target Salary Range: $95,000 – $120,000 + New Hire Equity grant (RSUs)

How we work at Hologram

Hologram is a fun, upbeat, and remote-first team united by our mission to build a more connected future. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.

Benefits and Perks

• Competitive compensation: All employees receive equity with transparent salary and equity formulas across the team
• Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave
• Remote work support: $1,000 hiring bonus plus $250/month taxable Work-From-Home stipend
• Financial security: Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year
• We pride ourselves on celebrating everyone — Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.

What to expect in the interview process:

• Intro call (15 min)
• Take-Home Technical Assessment (45-60 min)
• Peer Technical Interview (50 min)
• Cross-Team Interview (30 min)
• Hiring Manager Interview (50 min)
• Executive Interview (30 min)

Ready to apply?

If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email people@hologram.io.

Even if you don’t meet 100% of the above qualifications, please still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.