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Support Engineer at Hustler Marketing, Remote (Global)

Our ideal Support Engineer will demonstrate excellent technical problem-solving skills, attention to detail, and an ability to deliver solutions that meet both immediate needs and long-term reliability requirements. You’ll need to manage your time effectively, take complete initiative when technical issues arise, and work autonomously while maintaining service quality. Exceptional business-level English communication skills will be essential for success when working with enterprise vendors and partners.

General Responsibilities:

The responsibilities of our Support Engineer include the following:

• Perform Level 2 & 3 technical troubleshooting of complex customer issues and technical faults
• Provide efficient customer support via Service Desk software, email, and phone communication
• Execute configuration and implementation of customer solutions
• Work autonomously with minimal overlap with other teams
• Handle a manageable volume of complex technical issues (typically a few tickets per day)
• Collaborate with enterprise vendors and partners when required
• Produce and maintain technical documentation for knowledge bases
• Ensure quality of implementation and technical deliverables
• Provide subject matter expertise when needed
• Maintain ongoing technical ownership and oversight of implemented solutions
• Research new products and technologies to provide business recommendations

Requirements:

The Support Engineer position has the following key requirements:

• Minimum 4 years of experience in B2B enterprise level support with VoIP technologies
• Proven experience supporting complex B2B infrastructure, network, and/or voice solutions with high availability requirements
• Strong hands-on technical skills for analyzing and resolving complex problems
• Working experience with VoIP/SIP Telephony (Oracle SBC knowledge highly desirable)
• Deep understanding of SIP Protocol and VoIP/SIP Architecture and Design
• Bachelor’s degree or equivalent tertiary qualification
• Exceptional business-level English communication skills
• Self-starter with proven ability to work autonomously with minimal team overlap
• Team player motivated by achieving clearly stated stretch goals
• Excellent time management and organizational skills
• Diplomatic and persuasive communication style
• Ability to quickly research new products and technologies
• Mid to Senior level experience and expertise

Highly Beneficial Experience: 

• FinTech environment experience
• PCI (Payment Card Industry) standards and compliance knowledge
• vSphere and VMware products
• DNS and network technologies
• Cloud-based products and services
• Orchestration and automation (DevOps) exposure
• Software engineering concepts understanding
• Telecommunications domain experience

Benefits we offer you:

As part of our global distributed team, you get access to these benefits:

• Competitive annual salary with potential for additional benefits
• Full employee status with comprehensive payroll management and employment benefits
• Flexible work environment with remote work opportunities
• European office hours (8 to 10 AM start time)
• Professional development and continuous learning opportunities
• Working with cutting-edge voice technology solutions
• Autonomous work environment with minimal team overlap
• Direct impact on customer success and business growth
• Opportunity to work with enterprise-level clients and complex technical challenges
• Career advancement opportunities within a growing technology company
• The chance to be part of a team that’s shaping the future of enterprise communications