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Support Engineer at Warp, Remote (Global)

We’re hiring a Support Engineer to provide world-class support to any user experiencing issues with Warp and to surface the problems to the team.

User feedback forms the basis for how we prioritize work at Warp. Your work will be crucial in shaping our roadmap.

This is an opportunity to work on the Agentic Development Environment, the future of how software engineers work. You will have the opportunity to interface with passionate developers from diverse backgrounds and help them succeed in using Warp.

Warp also gives you a chance to work on a tool you already use daily. You’ll also get to work on a fast moving project right from day one and help shape our company culture.

Your responsibilities

As a support engineer, your job will be making sure that every early user of Warp has an incredible experience interacting with our team whenever they have feedback or issues with the product.

You will work with another Support Engineer to:

• Provide timely response to every user issue across all our feedback channels including Discord, GitHub Issues & Discussions, Slack and email
• File and sync user issues into our internal tracking system (linear)
• Update troubleshooting instructions in our documentation so users can help themselves, and help train our AI-support tool
• Reproduce bugs and list down test cases for every issue before they make it to engineering
• Help create summary of top user issues at our team meetings
• Update users when their issues have been resolved by engineering
• Organize public facing user issues so that issues are
• Automate the feedback collection and response process to be more scalable (e.g. using Front or setting up a user forum)

The ideal candidate has:

• Excellent debugging and troubleshooting skills
• Strong work ethic and great organization
• Basic knowledge of AI-driven development, shells and terminals
• Ability to work independently and yet are happy to regularly update teammates
• Good customer-facing skills (patient, friendly, empathetic)
• Strong written communication skills
• Plus: 1+ years of coding experience
• Plus: Prior experience in developer tools
• Plus: Prior experience as a support engineer

Salary Transparency

Total compensation at Warp consists of two parts: 1) a competitive base salary, and most importantly, 2) meaningful equity.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay, and make sure there’s equal pay for equal work among those you’ll be working with. The budgeted compensation amount for this role is targeted at $105,000 – $140,000.

About Warp

We are a company run by product-first builders, building a core product for all developers. We are committed to understanding our users deeply. We will ultimately build the best product and business if that team includes developers and designers from a wide range of backgrounds. The early team comes from Google, Dropbox, Gem, LinkedIn, and Facebook. We are looking for passionate individuals to join us and help bring Warp to the world.

We value honesty, humility, and pragmatism, and our core product principle is focusing on the user. If you’re interested in learning more about our company values and the culture of our engineering team, please take a look at our internal ‘How We Work’ guide.

We’re very fortunate to be backed by a great group of venture capital firms. In August 2023, we announced a $50M Series B funding round ($73M total raised), led by Sequoia Capital. Our other investors include Google Ventures, Neo, and Box Group. We are also backed by a network of passionate angels, including Dylan Field (Co-Founder and CEO, Figma), Elad Gil (early investor in Airbnb, Pinterest, Stripe, and Square), Jeff Weiner (Executive Chairman and Ex-CEO, LinkedIn), Marc Benioff (Founder and CEO, Salesforce), and Sam Altman (Co-Founder & CEO, OpenAI).

The Product

Here’s our latest demo showing some of our current features…