Computers are the most powerful tools to exist in the history of humanity. Today, only a relative few—professional software developers—can use this superpower to its fullest extent. This has created an unbalanced world where there are only programmers and those who consume their programs. Replit wants to change that dynamic by bringing the next billion software creators online.

We’re looking for a new support specialist to join our growing support team! Come help shape the future of programming by providing best-in-class support to our users. We encourage candidates from all backgrounds to apply. And we are a remote-first team, so we are looking for new teammates from all over the globe.

About the job:

• • You will be providing email, chat, and social media support for Replit users.
  • You will be helping users solve technical issues and collaborating with engineers.
  • You will create and update resources for the support team’s internal knowledge base.
  • You will be collecting and communicating feedback from our users to the engineering and product teams.
  • You will help create help and maintain user-facing product documentation.
  • You will have opportunities to work on your own projects.
  • This role isn’t a springboard into another area of Replit.

You should apply if you:

• • are a great writer.
  • love helping people.
  • are a fast problem-solver.
  • possess technical knowledge and troubleshooting skills.
  • are interested in programming.
  • compassionate.
  • fluent in English.
  • want to be part of our support team for a while.

Even better if you:

• • are an active Replit user.
  • have worked at an early-stage startup.
  • have experience providing customer support for developer tools.

What we value:

• • Radical thinking
  • Curiosity
  • Moving with urgency and focus—be relentlessly resourceful
  • Being kind, caring, and thoughtful