Website Automattic
Description:
Job Title: Technical Account Manager, Newspack
As a Technical Account Manager (TAM) for Newspack, you will:
- Work directly with our growing roster of small- and medium-sized news publishers to migrate their sites to WordPress and launch on the Newspack platform.
- Troubleshoot technical and editor-facing issues as they arise, work with publishers to leverage and optimize Newspack’s feature set, and drive adoption of best practices in digital news publishing and monetization.
- Work closely with our product engineers to refine the Newspack product based on experience, expertise, and publisher input.
- Develop close relationships with your customers to understand their business/operational needs and technical challenges and help them achieve the greatest value from our products.
Requirements:
You are motivated by impact, whether that’s achieved by rapid deployment of bespoke, high-profile sites; helping newsrooms take control of their online publishing; helping businesses with their digital transformation; or working with some of the most influential companies in the world to get the most out of WordPress.
Your style is to get things done while reducing friction for your colleagues and customers — to respond rapidly when called upon, as well as being proactive. You view our customers as partners and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales.
In addition, you have experience with:
- Influencing customer outcomes, analyzing customer health metrics, and tracking customer interactions via tools.
- Collaborating closely with team members to support renewals and expansion opportunities.
- Gauging customers’ levels of engagement with the company, and providing feedback to internal stakeholders regarding product and service improvements.
- Creating structure in ambiguous situations and designing effective processes.
- Leading customer on-sites, conducting service reviews, and empowering customers to achieve success and gain the greatest value from our products.
- Effective problem-solving, conflict resolution, and context-switching.
- Distilling and accomplishing goals and wish-lists into concrete next steps.
- Remaining undaunted by managing risks in high stakes situations.
- Conducting kick-off calls and getting everyone on the same page.
- Working with WordPress or other web technologies.
- Bonus points for software development and architecture experience, but writing code is not in scope for this position.
Salary range: $73,000-$130,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.
This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy.
About Automattic
We’re a distributed company with more than 1700 Automatticians in 92 countries speaking 110+ different languages. And, even more than growth and profitability (although we’re plenty profitable), above all, we’re driven by a mission: We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.
Diversity, Equity, & Inclusion at Automattic
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
To apply for this job please visit boards.greenhouse.io.
