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Technical Customer Success Manager at Penbrothers, Remote (Global)

The client is a rapidly growing customer experience solutions provider focused on making high-quality support systems accessible to organizations of all sizes and industries. By blending scalable SaaS tools with expert-led services, they help teams quickly and effectively set up, optimize, and expand their customer support operations. Their model eliminates the usual complexity and cost barriers, offering a seamless path to delivering exceptional service.

With a mission to transform how support is delivered across sectors—including business, non-profit, and government—the client provides both the technology and hands-on guidance needed to ensure long-term success. They’re continuously expanding and seeking passionate professionals who are eager to make a real impact in the customer experience space.

Responsibilities:

• Be the trusted advisor – Work closely with customers to define success and create a clear roadmap to get there.
• Own their journey – Manage the path to success, keeping customers on track and engaged.
• Execute with impact – Implement and optimize technology alongside customers, ensuring smooth adoption.
• Be hands-on – Roll up your sleeves to configure, customize, and integrate solutions that drive real results.
• Drive transformation – Onboard, project manage, and implement game-changing technology that elevates customer experience.

Requirements:

• Excellent customer-facing communication skills—you know how to build relationships and trust.
• Confident presenter—you can lead engaging demos and walkthroughs.
• Strong project management abilities—juggling multiple customers and timelines is second nature to you.
• Solid technical knowledge of SaaS solutions—you understand how modern tech stacks work.
• A problem solver at heart—you thrive on figuring things out and getting things done.
• AI power user—you leverage tools like ChatGPT, Gemini, and others daily to work smarter and faster.