Website MainOne
Description
Job Title: Technical Support Intern
Responsibilities
The Technical Support Intern will be responsible for the following functions:
Configure, test and provision customers on CRM platform. Coordinate 3rd party installation and support activities. Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks. Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations. Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution. Continually drive customer satisfaction through speedy resolution of complaints.
Qualifications, Skills & Competencies
- BSc/HND in a relevant study.
- Excellent communication skills.
- Multitasking skills. CCNA will be an advantage.
- Previous experience in a similar position is an added advantage.
Requirement
Before you Apply: Click here to follow us on YouTube. Be the first to get updates on Vacancies, Scholarships, Tech, and money-making ideas.Â
NOTE: Check out Afterschool Scholarship | Fully funded. Click here
Up Your Skill: Take Paid Courses HERE for free
Bonus: Access our spreadsheet for jobs and Scholarships. Click hereÂ
To apply for this job please visit career.mainone.net.
