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Telesales Officer at Reliance Health, Remote (Nigeria)

We’re seeking a driven and results-oriented Telesales Officer who will play a key role in promoting sales of our innovative Health insurance product. Your responsibilities will include prospecting, qualifying leads, educating potential customers on product benefits, and closing deals.

Responsibilities include:

• Conduct outbound calls daily to assigned leads, qualify prospects using predefined criteria, and schedule follow-ups to maintain consistent engagement.
• Clearly communicate the value of our health insurance plans, explaining benefits such as hospital coverage, wellness packages, and affordability in simple, relatable terms.
• Understand each prospect’s health coverage needs and pain points, and recommend the most suitable plan that addresses their specific situation.
• Guide leads through the entire enrollment process, from first call to account activation, ensuring a seamless customer journey.
• Document every customer interaction and update CRM systems in real time to ensure accurate tracking of pipeline progress.
• Re-activate leads who previously showed interest but didn’t convert, using personalized messages based on past conversations.
• Work with marketing to provide feedback on lead quality, campaign effectiveness, and customer objections to help refine messaging.
• Stay updated on HMO plan changes, competitor offerings, and regulatory guidelines in order to address customer objections with confidence.

• Minimum of 2 years of experience in telesales or a similar sales role.
• Proven track record of exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Strong presentation and negotiation skills.
• In-depth understanding of the challenges faced by small businesses (a plus).
• Proficiency in CRM software and sales tools (a plus)
• A passion for technology and a strong desire to learn about new solutions.
• Self-motivated, results-oriented, and able to work independently.
• Excellent time management and organizational skills.

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment
  Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits
  We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.