Description

Job Title: VIP QA Officer

Growe welcomes those who are excited to:

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;
• Be meticulous in identifying mistakes, and areas of improvement as well as underlining positive aspects when checking the Chats/Emails/Calls;
• Provide detailed and structural feedback on the VIP CS/AM Agents’ performance;
• Be able to express your point of view to those you evaluate clearly;
• Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;
• Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;
• Inform the Management about the cases requiring urgent attention;
• Share your ideas/suggestions on improving the current processes of communication with VIP users;
• Perform tasks that are sometimes repetitive, yet involve the elements of creativity.

We need your professional experience:

• Advanced level of English and Spanish;
• At least 2 years of experience in Customer Support/Account Management departments;
• Experience with the customer communications tools (ideally, Intercom and Unitalk);
• Experience in Gambling/Betting and/or advanced level of sports knowledge;
• Experience collaborating with multinational teams to identify opportunities for optimizing processes and gaining efficiency.

We appreciate if you have those personal features:

• Thoroughness, attention to detail;
• Strong communication skills;
• Analytical skills;
• Problem-solving skills;
• Self-organization and proactiveness.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Before you Apply: Here is an interview Q and A for you: Click here

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