As a Premium Client Care & Triage Virtual Assistant, you’ll be the first human connection in the client journey, bridging digital engagement with personalized attention. You’ll represent a premium global brand by nurturing high-caliber prospects, conducting discovery calls, and guiding them toward the right next steps in their business transformation. This role requires emotional intelligence, strategic communication, and a refined understanding of client service at a luxury level.

Why Assistantly?

• We recruit the top 1% of virtual professionals worldwide: skilled, driven, and passionate.
• You’ll work with industry-leading brands that value strategic thinking and initiative.
• We focus on long-term career partnerships, not short-term projects.
• You’ll have a Talent Success Manager dedicated to your growth and client alignment.
• We reward ownership, initiative, and proactive problem-solving.
• Our community offers ongoing training, support, and upskilling in leadership, AI, and client success.
• We live by: Stay humble. Be grateful. Work hard.

Responsibilities:

• Engage new prospects within 24–48 hours of entry via phone or video call.
• Conduct strategic discovery conversations to assess needs, goals, and readiness.
• Qualify prospects based on business stage, investment capacity, and overall fit.
• Deliver a high-end client experience through polished, professional communication.
• Coordinate seamless handoffs to sales or strategy teams.
• Maintain detailed CRM documentation after each interaction.
• Send personalized follow-up messages and schedule next-step calls.
• Continuously improve client engagement and triage processes for efficiency.

• 3+ years of experience in client success, triage, or premium customer service.
• Exceptional verbal and written English clear, confident, and refined.
• Strong business acumen with understanding of client readiness and transformation journeys.
• Proven ability to build rapport and trust with executive-level or high-value clients.
• CRM proficiency and meticulous attention to detail.
• Excellent time management and ability to handle multiple client interactions daily.
• Tech-savvy, adaptable, and quick to learn new systems and workflows.
• Proactive mindset and commitment to delivering an exceptional client experience.

• Paid Holidays and PTO
• Profit-sharing and performance bonuses
• Unlimited earning potential for additional clients
• Monthly raffles and community recognition programs
• Dedicated Talent Success Manager for ongoing support
• Continuous training in AI, operations, and leadership
• Work with premium global clients from the comfort of your home